Sunpentown (SPT) Return Policy
Products may be returned within 30 days of receipt. Returned products must be in new, fully functional, and undamaged condition. Returns must include the original box, packing materials, manuals, and accessories. All returns must have a return merchandise authorization number (RMA) and will be subject to a 15% restocking fee. Items with free shipping are subject to a 30% restocking fee. SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE AND THE PURCHASER IS RESPONSIBLE FOR THE COST OF THE RETURN SHIPPING. All returns will be inspected and Sunpentown reserves the right to adjust the refund depending upon the condition of the returned product. To obtain an RMA number, please contact customer service at 1-800-349-6717 or email, with your order number, model number and reason for return.
Damaged Shipments If your package arrives damaged, please contact us within 72 HOURS of delivery at 1-800-349-6717 to report any damages and arrange for a replacement. Sometimes damage from shipments may not be visible, so it is very important that you carefully check and test your new merchandise. If the damage is obvious upon delivery, you should refuse the shipment and note the damages to the driver. Then call us immediately to arrange for a replacement. Damaged shipments cannot be returned for full refund or credit toward other Sunpentown products, only replacement of the same item.
To Obtaining RMA (Return Merchandise Authorization) Please contact our customer service at 1-800-349-6717 to obtain an RMA number. All returns must have a valid RMA number, or the shipment will be refused at our warehouse. Once an RMA number is issued, the merchandise must be returned within 15 days. The RMA number expires after 15 days and will not be extended or renewed. You are responsible for all expenses associated with the return shipment of the product to us. You are also responsible for properly packing the product in its original packaging and including all product manuals, parts, and accessories as well as ensuring the value of the item. Any shipping damages that occur will be your responsibility to handle with the shipping agent. We reserve the right to adjust or deny a full refund of the purchase price if the product is not returned in this manner.
WineCoolerPlanet took the time out to call me to let me know there is a newer model of the wine refrig and was able to fill my order with attention to detail updates of delivery. Very good customer service.
Glad to do business with wine experts. Just installed this beauty today. It is sleek and classy. It was easy to install and adjust the foot pads for leveling. Temperatures were preset which made it easy to get started. Delivered on time and in perfect condition.
I love this fridge. I did a lot of research and am very happy. The important thing is that all my prized wine is chilled to perfection and it's super quiet. Very minimal blue glow from the digital thermometer. Definitely, recommend this fridge. it even has a lock on the door (which I have yet to use, but think it's an awesome feature). :)
Love the look and works great. Installed it last month and we have enjoyed the wine and beverages from this great product!
Works well in our restaurant. Appreciate the help in getting these to us.
This is a great wine cooler. It arrived on time and in perfect condition. LOVE this product!
We just installed the unit and so far we are very pleased. It is very quiet and has a lot of storage. The stainless finish is timeless and we love the light in the evening. I believe that we made a terrific purchase!
I bought this as a gift for my family. We love wine so the 34 bottle wine cooler worked perfectly for our needs. It fit perfect on our counter next to the refrigerator and slid nicely underneath our cabinets keeping it out of the way and not an eyesore.
Product well described in copy. all specifications were 100% correct.
This is a nice looking unit that fits well with our built-in area. Another pro is its Pros: Capacity..
The unit is really quiet and well designed. Wooden shelves are easy on the bottles and fit most sizes
It does exactly what it says on the tin. Easy setup. Fits perfectly under the counter. It was just what we needed.
After the first month I think this was very good price for a cooler that holds so much, has two different compartments and allows you to set the temp for each. Shelves work well. looks good. Temp is right on. This is a good buy!
Like many people, I was looking for an attractive, dual zone wine chiller that didn't cost thousands of dollars. The chiller is attractive. It looks good.