General Guidelines

• A return authorization number must be requested prior to the return of any product via the Fulfillment Customer Service Team at support@winecoolerplanet.com
• RA requests must be made within 60 days of the original invoice date and are valid for 30 days upon approval
• All items sold as a package or kit must be returned complete. If not, it is subject to refusal or partial credit
• Any item not returned as detailed below is subject to denial and could be returned back to the customer at the account’s expense
• Any non-Danby item returned in error will be returned directly back to the customer at the account’s expense

Buyer Remorse Returns

• Buyer remorse products must be returned in new/re-sellable condition
• Subject to 15% restocking fee
• Returns must be shipped back freight prepaid

Defective Returns

• Defective televisions and large appliances must be handled directly with the manufacturer under their warranty procedures
• Defective products must be returned in their original manufacturer’s box with all accessories included
• (1) no-charge call tag can be issued for a defective item. If call tag is needed, it must be requested at the same time as the RA request is made

Visible Freight Damage Claims

LTL Shipments

• Any carton showing obvious signs of damage should be refused at the time of delivery
• If the customer makes the determination to keep a product that shows obvious signs of carton damage, the customer must still note the damage on the Carrier’s delivery receipt
• If the customer did not refuse the shipment, the Fulfillment Customer Service team must be contacted to get the issue resolved within (24) hours of the receipt of goods
• If the package shipped via an account’s 3rd party LTL, the account will be responsible for filing the damage claim with the carrier