• Take 10% OFF storewide by using the code "2024" at checkout!

Magic Chef Return Policy

General Guidelines

  • A return authorization number must be requested prior to the return of any product via the Fulfillment Customer Service Team at support@winecoolerplanet.com
  • RA requests must be made within 60 days of the original invoice date and are valid for 30 days upon approval
  • All items sold as a package or kit must be returned complete. If not, it is subject to refusal or partial credit
  • Any item not returned as detailed below is subject to denial and could be returned back to the customer at the account’s expense
  • Any non-Danby item returned in error will be returned directly back to the customer at the account’s expense

Buyer Remorse Returns

  • Buyer remorse products must be returned in new/re-sellable condition
  • Subject to 15% restocking fee
  • Returns must be shipped back freight prepaid

Defective Returns

  • Defective televisions and large appliances must be handled directly with the manufacturer under their warranty procedures
  • Defective products must be returned in their original manufacturer’s box with all accessories included
  • (1) no-charge call tag can be issued for a defective item. If call tag is needed, it must be requested at the same time as the RA request is made

Visible Freight Damage Claims

LTL Shipments

  • Any carton showing obvious signs of damage should be refused at the time of delivery
  • If the customer makes the determination to keep a product that shows obvious signs of carton damage, the customer must still note the damage on the Carrier’s delivery receipt
  • If the customer did not refuse the shipment, the Fulfillment Customer Service team must be contacted to get the issue resolved within (24) hours of the receipt of goods
  • If the package shipped via an account’s 3rd party LTL, the account will be responsible for filing the damage claim with the carrier

What are you looking for?

Your cart


Submit your email to get updates on products and special promotions.